Help
Need help with your eSIM? We're here to assist. Send us an email and we'll get back to you as soon as possible.
Email us at
support@honestesim.comCommon questions
My QR code didn't arrive
Check your spam folder. If it's not there, email us with the email address you used at checkout and we'll resend it.
My eSIM isn't working
Make sure data roaming is enabled for the eSIM, and that you're in a supported country. If it still isn't working, email us.
Can I get a refund?
See our Terms of Service for our refund policy. If you believe you qualify, email us.