Help

Need help with your eSIM? We're here to assist.

Email us at

Check your spam folder if your QR code did not arrive. If your eSIM is not working, make sure data roaming is enabled. For refunds, see our Terms of Service.

My QR code didn't arrive

Check your spam folder. If it's not there, email us with the email address you used at checkout and we'll resend it.

My eSIM isn't working

Make sure data roaming is enabled for the eSIM, and that you're in a supported country. If it still isn't working, email us.

Can I get a refund?

See our Terms of Service for our refund policy. If you believe you qualify, email us.